Personal Details

　　Name: Miss. LU JIA NAN Nationality: China (Mainland)

　　Current Place: Haizhu Height/Weight: 163 cm　45 kg

　　Marital Status: Single Age: 29 years

　　Career Objective

　　Application type: Oversea Student

　　Preferred job title: Hotel / Hotel Manager: Reservation Supervisor 、 Training Lecturer / Consultant: 、 :

　　Working life: 5 Title: primary title

　　Job type: Full time Expected Start date: In a day

　　Expected salary: ￥8,000--￥12,000 Preferred working place: Haizhu Tianhe Yuexiu

　　Work experience

　　Company's name: White Swan Hotel, GuangzhouBegin and end date: 2004-12-2009-06

　　Enterprise nature: State-owned enterprisesIndustry: Hotel/Traveling

　　Job Title: Reservation Supervisor

　　Job description: o Perform revenue management to generate additional revenue for an 800-rooms property through control of accurate reservation, and overbooking.

　　o Manage reservations of MICE, airline crew, government, tour group, and F.I.T. appropriately, in order to maximize room revenue.

　　o Manage daily available room status; provide update rooms information and room rates to every Booking Center and online distribution channels.

　　o Utilize the property management system to collect all the reservation data and prepare monthly customer analysis report to Sales and Marketing Manager as well as Front Office Manager.

　　o Provide training to develop team members’ potential.

　　o Yearly appraisal of employees’ performance.

　　o Handle customers’ complaints and provide service recovery to ensure guests become brand apostles.

　　Reasons for leaving: Study abroad

　　Educational Background

　　Name of School: JAMES COOK UNIVERSITY

　　Highest Degree: Master Date of Graduation: 2010-10-31

　　Name of Major 1: Int'l Tourism and Hospitality Management Name of Major 2:

　　Education experience:

　　Start date End date Education organization Majors Certificate Certificate No

　　2000-09 2004-06 GUANGDONG UNIVERSITY OF BUSINESS STUDY TOURISM MANAGEMENT BACHELOR 105921200405002297

　　2009-10 2010-10 JAMES COOK UNIVERSITY MITHM MASTER 200100786K

　　Language Ability

　　Foreign Language: English Level: excellent

　　Chinese level: perfect Cantonese Level: perfect

　　Relevant skills and abilities

　　Good common on customer service; I am a fast learner and always passionate about challenge. I can work under pressure.

　　Self-recommendation letter